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Categories Browse Directory   Business Solutions     Customer Service       On-line Customer Support Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 27 | Next Page Best Practices for Producing On Demand Video for the Web by Akamai Technologies.     (VENDOR WHITE PAPER) March 01, 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies.     (VENDOR WHITE PAPER) March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.   VIEW ABSTRACT | GO TO WEBINAR How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software.     (VENDOR WHITE PAPER) September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   VIEW ABSTRACT | GO TO WEBINAR Shenzhen Telecom by Pitney Bowes Group 1 Software     (CASE STUDY) July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.   VIEW ABSTRACT | GO TO CASE STUDY Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc     (VENDOR WHITE PAPER) September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER To Get Promoted in Customer Support, Do These Five Things by Parature Inc.     (VENDOR WHITE PAPER) March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc     (WEBINAR) February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.   VIEW ABSTRACT | GO TO WEBINAR BuilderMT Increases Customer Satisfaction From 66% to 90% in Less than a Year with Parature by Parature Inc.     (CASE STUDY) February 2008 - (Free Research) BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency   VIEW ABSTRACT | GO TO CASE STUDY The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc     (ARTICLE) February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center.   VIEW ABSTRACT | GO TO ARTICLE Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global     (VENDOR WHITE PAPER) September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global     (CASE STUDY) September 2008 - (Free Research) In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global’s remote technical support solution. Learn more about NTR support.   VIEW ABSTRACT | GO TO CASE STUDY Build a New Business Model Using a Remote Support Solution by NTR Global     (VENDOR WHITE PAPER) September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Using EMC's ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E-mail Archiving by EMC Corporation.     (VENDOR WHITE PAPER) March 2008 - (Free Research) E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the messages are stored, this allows customers to keep information online and accessible for longer periods of time.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER EMC Documentum Enterprise Content Integration Services: Improving Business Performance with Enterprise Content Integration by EMC Corporation.     (VENDOR WHITE PAPER) March 2008 - (Free Research) This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides the solution through the ability to efficiently and effectively find critical information from distributed sources.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this Company)     (ANALYST REPORT) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.   VIEW ABSTRACT | GO TO ANALYST REPORT Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this Company)     (ANALYST REPORT) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals.   VIEW ABSTRACT | GO TO ANALYST REPORT FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.     (VENDOR WHITE PAPER) March 2008 - (Free Research) Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 27 | Next Page

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