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Categories Browse Directory   Business Solutions     Facilities Management       Field Service Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 9 of 9 Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower.     (VENDOR WHITE PAPER) February 01, 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower.     (VENDOR WHITE PAPER) February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this Company)     (CASE STUDY) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.   VIEW ABSTRACT | GO TO CASE STUDY Mobile Field Services Best Practices by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this Company)     (ANALYST REPORT) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.   VIEW ABSTRACT | GO TO ANALYST REPORT Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.   VIEW ABSTRACT | GO TO WEBINAR Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   VIEW ABSTRACT | GO TO WEBINAR Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this Company)     (ANALYST REPORT) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.   VIEW ABSTRACT | GO TO ANALYST REPORT 1 - 9 of 9

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