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Categories Browse Directory   Business Solutions     Customer Service       Service Dispatch Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 5 of 5 Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this Company)     (ANALYST REPORT) November 01, 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.   VIEW ABSTRACT | GO TO ANALYST REPORT Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.   VIEW ABSTRACT | GO TO WEBINAR Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this Company)     (WEBINAR) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?   VIEW ABSTRACT | GO TO WEBINAR Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice by Astea International Inc. (E-mail this Company)     (VENDOR WHITE PAPER) September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field by Astea International Inc. (E-mail this Company)     (ANALYST REPORT) January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.   VIEW ABSTRACT | GO TO ANALYST REPORT 1 - 5 of 5

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