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Categories Browse Directory   Business Solutions     Customer Service       Problem Ticket Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 5 of 5 ITIL Now - A Stepped Approach by Numara Software     (WEBINAR) April 01, 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.   VIEW ABSTRACT | GO TO WEBINAR Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature Inc.     (CASE STUDY) August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.   VIEW ABSTRACT | GO TO CASE STUDY Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc.     (CASE STUDY) August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.   VIEW ABSTRACT | GO TO CASE STUDY The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company     (VENDOR WHITE PAPER) April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 5 of 5

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