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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 76 | Next Page The Collaboration Advantage: Customer-Focused Partnerships In A Global Market by SAP America, Inc.     (VENDOR WHITE PAPER) June 02, 2009 - (Free Research) In order to better understand the opportunities, challenges, risks and rewards companies have seen from these types of agreements, the Economist Intelligence Unit conducted a survey in March 2008, sponsored by SAP, which asked 516 senior executives how their business relationships are evolving.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.     (JOURNAL ARTICLE) January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.   VIEW ABSTRACT | GO TO How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points by SAP America, Inc.     (JOURNAL ARTICLE) January 01, 2009 - (Free Research) Check out this article to discover how companies that provide convenient touch points and deliver positive customer experience enable customization of product interaction and achieve a competitive edge with consumers.   VIEW ABSTRACT | GO TO Making a Case for Problem Solving in the Energy and Utilities Industries by IBM     (VENDOR WHITE PAPER) July 12, 2010 - (Free Research) Energy and utility companies can work smarter through better collaboration and greater insight, so that their employees can make more informed decisions that reduce costs, minimize waste and improve efficiency while improving customer satisfaction. Read this paper for more information.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1to1 Executive Dialogue: Dialing in on Customers by Infor CRM     (VENDOR WHITE PAPER) April 02, 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Next Frontier for Support Centers: Customer Experience Management by Citrix Online UK     (VENDOR WHITE PAPER) August 26, 2010 - (Free Research) This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER TiVo Reduces Call Center Costs by Google GSA     (CASE STUDY) March 20, 2009 - (Free Research) Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.   VIEW ABSTRACT | GO TO CASE STUDY The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK     (EGUIDE) August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support.   VIEW ABSTRACT | GO TO Why Performance Management? A Guide for the Midsize Organization: Gain Competitive Advantage without Breaking the Bank by IBM     (VENDOR WHITE PAPER) September 14, 2009 - (Free Research) By linking insights to action, performance management has enormous potential to transform midsize business. When data becomes information, it gains value as insights that fuel action, propelling business forward. This white paper shows how IBM Cognos Express is a cost-effective choice for performance management.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Real-time Address Validation, Advanced Geocoding, and Location-based Tax Jurisdiction On-Demand Demo by Pitney Bowes Business Insight     (PRODUCT DEMO) August 16, 2010 - (Free Research) Tax jurisdictions change frequently, and jurisdictions are not aligned with ZIP Codes or the U.S. census data. Maximize your postal discounts, capitalize on more reliable address data, and grow your customer relationships. Try this demonstration to find out how it can provide you with major benefits.   VIEW ABSTRACT | GO TO Case Study: Verizon Keeps Customer Service High with a Resilient, Flexible Information Infrastructure from IBM by IBM     (CASE STUDY) May 14, 2007 - (Free Research) Read this case study to learn how Verizon implemented the IBM online transaction data server to gain a flexible, resilient information infrastructure that scales to meet growing business requirements.   VIEW ABSTRACT | GO TO CASE STUDY Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft     (VIDEO) August 23, 2010 - (Free Research) Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.   VIEW ABSTRACT | GO TO Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft     (VIDEO) August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.   VIEW ABSTRACT | GO TO Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft     (VIDEO) August 23, 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.   VIEW ABSTRACT | GO TO Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO     (VENDOR WHITE PAPER) February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Future Sales Force - A Consultative Approach by Microsoft     (VENDOR WHITE PAPER) May 01, 2007 - (Free Research) Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Landing Your Target: 4 Ways to Win More Deals Using Company-Based Sales Triggers by OneSource Information Services     (WEBINAR) August 2010 - (Free Research) Sales triggers are time-sensitive events such as executive changes, mergers and acquisitions, and funding announcements that present immediate sales opportunities. Watch this webcast to learn 4 ways to win more deals using company-based sales triggers.   VIEW ABSTRACT | GO TO WEBINAR Accessible Transactional Reports by Xenos Group Inc.     (VENDOR WHITE PAPER) June 2010 - (Free Research) This paper discusses how having an accessible PDF as a standard electronic format for all clients removes the cost of special processing and makes the benefits available to any client who wishes to take advantage of them. Continue reading to learn about the many benefits of providing customers with easy access to transactional reports.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Get On-demand Access to Accurate Tax Assignments for Cost-Effective Compliance by Pitney Bowes Business Insight     (VENDOR WHITE PAPER) August 2010 - (Free Research) This paper discusses how insurers that once relied on manual research or ineffective zip code look-ups have found that accurate, cost efficient tax jurisdiction assignment is now in reach. Market leaders have adopted best practices that make it easier to take advantage of up-to-date data and precise assignment whenever and wherever needed.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Sales and Marketing: The New Power Couple by Microsoft     (VENDOR WHITE PAPER) December 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Telecoms Re-Invention - Death of the Traditional Telco by Art Technology Group (ATG)     (VENDOR WHITE PAPER) August 2010 - (Free Research) The communications provider landscape is evolving and telecoms companies need to adapt and rapidly to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Continue reading this paper to learn how telecom companies need to re-invent themselves in order to survive.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect, Inc.     (VENDOR WHITE PAPER) August 2010 - (Free Research) This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc.     (VENDOR WHITE PAPER) August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Enterprise Communications: The Next Decade by Aspect, Inc.     (VENDOR WHITE PAPER) August 2010 - (Free Research) This paper discusses how enterprise communications will continue to undergo significant changes during the next decade. Continue reading to learn what these changes in enterprise communications could be and what they could mean for your enterprise. You’ll also learn how to prepare for some of these major changes to ensure success for your company.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect, Inc.     (VENDOR WHITE PAPER) August 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 76 | Next Page

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