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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 211 | Next Page The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.     (VENDOR WHITE PAPER) September 01, 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions     (VENDOR WHITE PAPER) May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Improving Service in Volatile Markets by Microsoft Dynamics.     (VENDOR WHITE PAPER) September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.   GO TO VENDOR WHITE PAPER Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct     (VENDOR WHITE PAPER) April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.   VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.   VIEW ABSTRACT | GO TO CASE STUDY Dispatch Direct for Field Service Automation by Dispatch Direct     (CASE STUDY) April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.   VIEW ABSTRACT | GO TO CASE STUDY Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co.     (VENDOR WHITE PAPER) September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications     (WEBINAR) September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.   VIEW ABSTRACT | GO TO WEBINAR Uptime Software by Dell, Inc     (CASE STUDY) September 2008 - (Free Research) Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.   VIEW ABSTRACT | GO TO CASE STUDY Products and Services: ERP for Importers, Manufacturers and Distributors by Xperia     (VENDOR WHITE PAPER) June 2008 - (Free Research) Xperia is a leading provider of enterprise software solutions, applications and services that enable businesses to maintain a competitive advantage and deliver operational efficiencies that produce bottom line results.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software     (WEBINAR) March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.   VIEW ABSTRACT | GO TO WEBINAR Best Practices – Defining IT Success Through the Service Catalog by newScale (E-mail this Company)     (WEBINAR) April 2008 - (Free Research) This Webinar is for anyone embarking on a Service Catalog or ITIL initiative. Pink Elephant's ITSM guru Troy DuMoulin and newScale founder Rodrigo Flores will give you practical guidance on how to design and implement an IT Service Catalog according to ITIL best practices.   VIEW ABSTRACT | GO TO WEBINAR ITIL Version 3 and the IT Service Catalog by newScale (E-mail this Company)     (ANALYST REPORT) April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.   VIEW ABSTRACT | GO TO ANALYST REPORT Unified Communications Implementation: The 7 Areas of your Business That Must be Primed by Avaya, Inc     (VENDOR WHITE PAPER) September 2008 - (Free Research) Read this E-Guide for a better look at how the value of UC will, at first, be less of a financial issue and more of a productivity improvement issue-and increased productivity eventually translates into financial benefits.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Genesys Global Consumer Survey - 2007 by Genesys Co.     (VENDOR WHITE PAPER) March 2008 - (Free Research) This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co.     (VENDOR WHITE PAPER) March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this Company)     (DEMO) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.   VIEW ABSTRACT | GO TO DEMO Thriving in an Economic Downturn by Avaya, Inc     (VENDOR WHITE PAPER) August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Moving beyond the Map--and across the Enterprise: The Latest Location Intelligence Solution Capabilities to Meet the Expanding Needs of Today’s Communication Providers and Utilities by MapInfo Corporation.     (VENDOR WHITE PAPER) July 2008 - (Free Research) The MapInfo Professional solution is a windows based mapping application that enables easy visualization of the relationships between data and geography, and performance of detailed analysis to drive insightful decisions.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER MapXTreme Java Edition Data Sheet by MapInfo Corporation.     (VENDOR WHITE PAPER) March 2008 - (Free Research) MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Boosting Online Commerce Profitability by Akamai Technologies.     (VENDOR WHITE PAPER) March 2008 - (Free Research) To thrive in today’s increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies.     (VENDOR WHITE PAPER) March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform by Exstream Software.     (VENDOR WHITE PAPER) April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 211 | Next Page

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