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Categories Browse Directory   Business Solutions     Customer Service       Customer Service (General) Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 78 | Next Page Patch Management: A Practical Guide to Building an Effective Patch Management Process by Dell India     (VENDOR WHITE PAPER) March 17, 2010 - (Free Research) This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Optimizing Your Return on Customer Attention with Oracle Real-Time Decisions by Oracle Corporation     (WEBINAR) April 08, 2010 - (Free Research) Your customers today want and expect your interactions with them to be tailored to their needs. Watch this webcast and learn how Oracle Real-Time Decisions can create actionable intelligence in real time so that you can optimize your customer interactions across any touch point.   VIEW ABSTRACT | GO TO WEBINAR ERP in SMB: Exploring Growth Strategies by SAP     (ANALYST REPORT) November 15, 2007 - (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.   VIEW ABSTRACT | GO TO ANALYST REPORT Business on the Move: Building a Successful Mobilisation Strategy by Sage (UK) Limited     (VENDOR WHITE PAPER) March 16, 2010 - (Free Research) Making your workforce mobile is about making them customer centric 24/7. A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn about the mobile market, benefits of mobility, and practical considerations.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.     (VENDOR WHITE PAPER) February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Decide to Survive: Four Imperatives that Make Decision Management Essential in Today's Uncertain Environment by FICO     (VENDOR WHITE PAPER) February 01, 2009 - (Free Research) Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc.     (VENDOR WHITE PAPER) February 08, 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Dealing with Chaos: 4 Steps to Manufacturing Success by Infor     (VENDOR WHITE PAPER) September 04, 2008 - (Free Research) Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 5 Keys to Enterprise Cloud Computing by Citrix     (VENDOR WHITE PAPER) March 2010 - (Free Research) Cloud computing, sometimes referred to as the “third revolution” in the IT industry, follows the personal computer and Internet “revolutions” and is already transforming the way we think about computing. But what is it? Learn more about the 5 Keys Enterprises need to successfully implement cloud computing in their rigorous environments.   GO TO VENDOR WHITE PAPER The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft     (VENDOR WHITE PAPER) March 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Delivering Customer Service via the Contact Center and the Web by Microsoft     (ANALYST REPORT) September 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.   VIEW ABSTRACT | GO TO ANALYST REPORT Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft     (ANALYST REPORT) June 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.   VIEW ABSTRACT | GO TO ANALYST REPORT Customer Satisfaction with Email Archiving Systems by Sunbelt Software     (VENDOR WHITE PAPER) January 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Self-Service: Putting Customers First Makes You a Winner by Microsoft     (VENDOR WHITE PAPER) April 2009 - (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.    VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc.     (PRESENTATION TRANSCRIPT) March 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.   VIEW ABSTRACT | GO TO Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc     (VENDOR WHITE PAPER) January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.   GO TO VENDOR WHITE PAPER The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution     (VENDOR WHITE PAPER) October 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them by Pivotal CRM, a CDC Software solution     (VENDOR WHITE PAPER) June 2009 - (Free Research) This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Business Intelligence Trends: The Next Generation of Performance Management by Attivio, Inc.     (VENDOR WHITE PAPER) February 2010 - (Free Research) BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access by Attivio, Inc.     (VENDOR WHITE PAPER) December 2008 - (Free Research) In order to protect revenue and ensure the continuation of a company's most important customer relationships, it takes a 360 degree view of every customer to drive retention and loyalty improvement. Read this white paper to discover the uses and advantages of unified information access as well as VOC (voice of the customer) efforts.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.     (PODCAST) February 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.   VIEW ABSTRACT | GO TO PODCAST How to Achieve a Successful Mission-Critical SAP Application Migration Project by Red Hat     (CASE STUDY) January 2010 - (Free Research) Verizon had an increasing need to consolidate and standardize business applications, most notably, its Enterprise Resource Planning system. After a thorough evaluation period of multiple open source vendors, Verizon selected Red Hat Enterprise Linux as the standard operating system for the mission critical business application migration project.   VIEW ABSTRACT | GO TO CASE STUDY Expert strategies for making the most out of customer interactions by ColdSpark, Inc.     (PODCAST) February 2010 - (Free Research) In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction.   VIEW ABSTRACT | GO TO PODCAST PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc.     (PODCAST) February 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.   VIEW ABSTRACT | GO TO PODCAST WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc.     (WEBINAR) February 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.   VIEW ABSTRACT | GO TO WEBINAR 1 - 25 of 78 | Next Page

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