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Categories Browse Directory   Business Solutions     Customer Service       Help Desk and Call Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 25 of 38 | Next Page Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions     (VENDOR WHITE PAPER) May 01, 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co.     (VENDOR WHITE PAPER) September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Desktop Delivery: Making Desktop Virtualization Work by Citrix     (VENDOR WHITE PAPER) August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR) March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.   VIEW ABSTRACT | GO TO WEBINAR Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software     (WEBINAR) March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.   VIEW ABSTRACT | GO TO WEBINAR Numara® FootPrints 8: Service Management that Serves the Business by Numara Software     (WEBINAR) March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.   VIEW ABSTRACT | GO TO WEBINAR Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex     (VENDOR WHITE PAPER) August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this Company)     (DEMO) September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.   VIEW ABSTRACT | GO TO DEMO Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC     (VENDOR WHITE PAPER) July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC     (VENDOR WHITE PAPER) July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: Ennis Knupp + Associates by ABS Associates Inc.     (CASE STUDY) August 2008 - (Free Research) This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.   VIEW ABSTRACT | GO TO CASE STUDY Implementing a Telecommuting Program by Avaya, Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Home Agents by Avaya, Inc     (VENDOR WHITE PAPER) June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.   VIEW ABSTRACT | GO TO WEBINAR Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist     (WEBINAR) July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.   VIEW ABSTRACT | GO TO WEBINAR How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist     (VENDOR WHITE PAPER) July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Best Practices for Remote Support and Services by Citrix Online-GotoAssist     (CASE STUDY) July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.   VIEW ABSTRACT | GO TO CASE STUDY Case Study: Children’s Memorial Hospital by ABS Associates Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc.     (VENDOR WHITE PAPER) February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc     (VENDOR WHITE PAPER) May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER The Many Faces of Single Sign On by Quest Software, Inc     (VENDOR WHITE PAPER) May 2008 - (Free Research) Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Password Management Survey by Siber Systems     (VENDOR WHITE PAPER) September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Solving the Password Management Paradox Defining the Problem and Reviewing the Four Best-Known Solutions by Siber Systems     (VENDOR WHITE PAPER) September 2008 - (Free Research) This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 25 of 38 | Next Page

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