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Categories Browse Directory   Business Solutions     General Office Automation       Call Accounting and Management Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 3 of 3 Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex     (VENDOR WHITE PAPER) August 01, 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Case Study: Children’s Memorial Hospital by ABS Associates Inc.     (CASE STUDY) July 2008 - (Free Research) In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.   VIEW ABSTRACT | GO TO CASE STUDY The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software     (VENDOR WHITE PAPER) July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 3 of 3

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