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Categories Browse Directory   Business Solutions     Customer Service       Automatic Call Distribution ACD Filter results by: All document types Analyst Reports Articles Case Studies Demos E-Learning Tutorials Podcasts Videos Vendor White Papers Webinars Sort results by: Relevance | Date | Company | Price  Research 1 - 6 of 6 Implementing a Telecommuting Program by Avaya Inc.     (VENDOR WHITE PAPER) June 01, 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.     (VENDOR WHITE PAPER) June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.     (VENDOR WHITE PAPER) May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc.     (VENDOR WHITE PAPER) July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.     (VENDOR WHITE PAPER) October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys     (VENDOR WHITE PAPER) June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.   VIEW ABSTRACT | GO TO VENDOR WHITE PAPER 1 - 6 of 6

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