Overview: Microsoft products include operating systems for personal computers, server applications for client/server environments, business and consumer productivity applications, and interactive media programs, and Internet platform and development tools.

Detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information by viewing one of the research abstracts listed below..

 

Research Offered by Microsoft

CRM and Social Networking: Engaging the Social Customer by Microsoft . June 09, 2009 - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

•	View CRM and Social Networking: Engaging the Social Customer research abstract

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft . April 08, 2009 - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.

•	View Customer Relationship Management: The Winning Strategy in a Challenging Economy research abstract

Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online by Microsoft . August 23, 2010 - Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online to address topics including Internet marketing and Web-to-lead capture.

•	View Drive Marketing ROI in the Cloud with Microsoft Dynamics CRM Online research abstract

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft . August 23, 2010 - Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.

•	View Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online research abstract

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft . August 23, 2010 - Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.

•	View Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online research abstract

Improving Service in Volatile Markets by Microsoft . September 2008 - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.

•	View Improving Service in Volatile Markets research abstract

Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality by Microsoft . August 30, 2010 - Read this case study to learn how Peet’s wanted to ensure best product quality while continuing to grow; make business technology more scalable, reliable, and manageable; and be more effective in taking control of the business.

•	View Microsoft Dynamics ERP Case Study: Premium Specialty Coffee Roaster and Distributor Manages Growth with Outstanding Quality research abstract

Microsoft Dynamics ERP Case Study: Scientific Firm Grows Government Business More Than 100 Percent with Accounting System by Microsoft . August 30, 2010 - RJ Lee Group needed a more modern project-accounting system to handle larger, more complex projects, including those covered under Defense Contract Audit Agency rules. Read this case study to find out what RJ Lee Group did to improve business.

•	View Microsoft Dynamics ERP Case Study: Scientific Firm Grows Government Business More Than 100 Percent with Accounting System research abstract

Microsoft Dynamics: Empowered People, Simplified Processes, and Connected Ecosystems by Microsoft . August 30, 2010 - This white paper provides an overview of how companies can use the capabilities in Microsoft® Office 2010 and Microsoft SharePoint® Server 2010 with Microsoft Dynamics to achieve these goals.

•	View Microsoft Dynamics: Empowered People, Simplified Processes, and Connected Ecosystems research abstract

Microsoft MS Dynamics Partner Industry Supplement: Efficient Methods for IEM by Microsoft . September 2008 - To compete head on, industrial equipment manufacturers are adopting new software and business processes that can help them reduce costs and raise margins while satisfying customer demands.

•	View Microsoft MS Dynamics Partner Industry Supplement: Efficient Methods for IEM research abstract

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft . September 2008 - Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent.

•	View MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent research abstract

MS Dynamics NAV Case Study: Business Management System Fuels Growth by Microsoft . September 2008 - Hoss Equipment Company tailored a Microsoft Dynamics solution to help increase tremendous worker productivity across sales, operations, and management.

•	View MS Dynamics NAV Case Study: Business Management System Fuels Growth research abstract

Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online by Microsoft . August 23, 2010 - Attend this webcast to see Microsoft Dynamics CRM Online in action (including integration to Microsoft Business Productivity Online Services), and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, and more.

•	View Optimize your sales performance in the Cloud with Microsoft Dynamics CRM Online research abstract

Sales and Marketing: The New Power Couple by Microsoft . December 01, 2008 - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.

•	View Sales and Marketing: The New Power Couple research abstract

SL Case Study: InScope Solutions by Microsoft . September 2008 - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

•	View SL Case Study: InScope Solutions research abstract

SL Case Study: Phoenix International by Microsoft . September 2008 - This engineering services company engages in global underwater recovery operations. Learn how it uses modern systems to maintain accurate financial data and estimate costs for clients in the commercial and government sectors.

•	View SL Case Study: Phoenix International research abstract

The Business Value of Online Services by Microsoft . August 23, 2010 - Join us for this webcast to learn how organizations of all sizes, from multi-nationals to small businesses, are choosing Microsoft Online Services to drive their business productivity and control costs.

•	View The Business Value of Online Services research abstract

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft . September 14, 2009 - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

•	View The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success research abstract

The Future Sales Force - A Consultative Approach by Microsoft . May 2007 - Customer buying processes have changed forever, yet many small businesses haven't recognized the need for their sales forces to make changes. Read this paper to learn how your business can improve sales effectiveness through consultative sales processes.

•	View The Future Sales Force - A Consultative Approach research abstract

White Paper: Think Integration - Eliminate Frustration by Microsoft . September 2008 - Learn more about how integrated business solutions offer productivity, performance, and profits to services organizations.

•	View White Paper: Think Integration - Eliminate Frustration research abstract